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    Hospitality, simplified.
    We minimize the gap between technology and the guest experience.
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    Guest Messenger Service
    A platform for communicating with your staff and guests.
    GMS seamlessly blends guest communication with operational freedom.
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    We truly do listen. Our customers have great ideas.
    Our GMS platform is extremely flexible, helping you realize your ideas.

Guest Messenger Service

Our core product GMS is a feature-rich, flexible PMS integrated proxy, guest and staff messaging, notification and phone content presentation service.

Custom Development

Have a feature idea, or want something custom? Let's talk about it. We hate the idea of long, drawn out development cycles just to get a simple feature.


Anything is possible. If you have requirements outside of what we currently offer, we want to hear about them. We can tailor a solution to suit your needs.

We are Zendelity

Zendelity is a technology company focused on hospitality. Our core product Zendelity Guest Messenger Service (GMS) is a feature-rich voice messaging system that provides hotels with a variety of ways to uniquely communicate with their guests and staff.

Our Vision And Mission

Our focus at Zendelity is to deliver solutions which enables our hospitality clients to differentiate themselves from their competition by delivering superior customer service, while providing an opportunity to increase their services revenue and operational efficiencies.

Innovation Leader

Zendelity offers applications and services that we ourselves would want to use. We maintain a reputation for quality, feature rich applications and forward thinking technology.

Best Solutions & Approaches

Through constant research and learning of legacy, current, and not-yet-proven technologies, architectures and methodologies, Zendelity delivers solutions that integrate simply and cost effectively.

Quality Service & Support

We believe a product is only as good as the people who support it. Zendelity is here to help you every step of the way.

Zendelity ~ Peace of mind for our customers,
as well as strength and loyalty in everything we do.

- Zendelity -

Guest Messenger Service

Zendelity's Guest Messenger Service is a platform for communicating with your guests and staff. It provides an opportunity to sell your exceptional services, while improving your guest's experience.


Communicate with your guests and staff in new, but familiar ways using existing infrastructure.

  • Wakeup and reminder calls
  • Group messaging calls
  • Campaign messaging
  • Event based messaging
  • Snooze option
  • SIP
  • 8 voice languages


Let Zendelity's centralized Property Management Service interface do the heavy lifting.

  • Guest centric architecture
  • Multiple PMS protocols
  • Web service API
  • Customizable business rules
  • Virtual suites
  • Web import tool
  • Centralized


Zendelity GMS has a constantly growing and evolving list of additional features.

  • Web based management
  • Phone content presentation
  • SNMP
  • Safety Management System
  • DECT messaging
  • VIP
  • Highly customizable

Guest Messenger Service extends the traditional and familiar wakeup call with advanced features. In addition to supporting flexible wakeup calls (including group), GMS allows you to leverage the platform to deliver guest and staff enhanced messaging. This can include welcome messaging, reservation / excursion reminders, on-demand revenue opportunities (i.e. filling golf and spa vacancies, room service, etc.) as well as important departure information to name a few. Event based messaging can be used for delivery of important emergency and safety notifications to appropriate staff or staff groups by integrating with System Management Systems (SMS) and SNMP. Our phone presentation service allows you to custom tailor a guest's phone to their specific language and needs and GMS's web service based PMS API ensures there is no limit to the PMS integration possibilities.

Our Services

Already have an idea? Looking for help in trying to solve a problem?
We strive to clearly understand your business and the problem(s) you're trying to solve.


Anything is possible. Zendelity can design, build and implement your unique ideas.

  • GMS feature requests
  • 3rd party integrations
  • Custom IVR's
  • HTML phone apps
  • Mobile development


We at Zendelity can work with you at any phase of your project / development life cycle,

  • 3rd party research
  • API feasibility analysis
  • Solution design
  • Project management
  • Proof of concepts


We understand how important support is, so we're here for you when you need us most.

  • GMS product support
  • Remote assistance
  • On-site assistance
  • System health checks
  • API test server access

Latest News

At Zendelity, we try to keep as busy as we can. This is what we've been up to lately.
Focused on helping our clients successfully deploy solutions that exceed their expectations.

Dream Cruises Genting Dream deploys GMS.

Dream Cruises, Asias first-ever luxury cruise brand deploys Zendelity's Guest Messenger Service utilizing GMS's new maid status update interface. Maiden voyage scehduled for November 2016.

  • October 13, 2016

Successful deployment of GMS on TUI Cruises Mein Schiff V.

Zendelity's Guest Messenger Service successfully deployed on TUI Cruises Mein Schiff V. GMS is also installed on sister ships Mein Schiff III and IV. (Photo by HenSti / CC BY-SA 4.0)

  • August 01, 2016

GMS deployed on RCI Ovation of the Seas.

Another successful deployment of Zendelity's Guest Messenger Service on Royal Caribbean's Ovation of the Seas. GMS is now installed on all RCI Quantum class ships to date. (Photo by HenSti / CC BY-SA 4.0)

  • May 01, 2016

Contact Us

Feel free to contact us if you have any questions or would like additional information.

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