The Revolutionary Approach to Physical Operations Compliance Management
I want to shout it from the roof tops; “we are disrupting the physical operations compliance market!”
We are not your traditional environmental, health and safety software, or computerized maintenance management system. While you may hear us use some common terms like digital transformation or eliminate the paper, it is our approach to the challenges of managing physical operational compliance that is shaking things up.
We are taking a completely different approach on how operations track and manage compliance for health and safety, fire code, environmental regulations, preventative maintenance, commercial insurance, brand stands, and more. In essence, if you need staff to physically do something to ensure compliance, then our operations compliance management system is your solution.
Historically, operations have relied on audits and inspections to make sure that everyone was following procedures to standard and doing everything necessary to reduce risk. Generally, it looked something like this:
Management defines the operational procedures and assigns them to frontline workers to complete with requirements communicated via to-do lists, checklists, email, etc.
Employees complete said procedures (or not) and document (or not) the completed procedures and performance data in various logbooks, spreadsheets, etc.. Depending on the individual managing the performance data and their level of analytical skill, they will often leave reports in storage and unutilized for corrective action.
Management then invests time into follow-up inspections to make sure the procedures are actually being followed to standard.
When non-compliance is identified, management invests more time and resources into special projects to determine why, then updates the procedures accordingly based on lessons learned and then trains employees on the updated procedures.
Then the process begins again.
It feels like a never-ending cycle of playing catch-up with compliance, wasting money on repeat work. Relying on inspections is like a game of “who will find the issue first?”, management or the unsuspecting person who expected the job to be done correctly in the first place and keep them out of harms way.
Additionally, relying on follow-up inspections means that management is stuck in a reactive system and time is constantly wasted searching for a problem to be solved versus being proactive and managing by exception, after all, there is no point in worrying about something if you can know the job was completed on time and correctly.
When non-compliance is identified using traditional methods, there is no context. When did it happen? Why? Is the underlying cause due to time, resources, training, or lack of understanding? Who knows, hopefully the truth will come out in the wash during another special project!
At Zendelity, we know it is far more effective if you invest in systems that ensure the procedures are being followed to standard in the first place and provide the results in real-time so you can get a head of the game versus always playing catch-up.
With real-time visibility over physical operations, management can be sure the job gets done in the first place, and if it doesn’t, they’ll know about it right away so they can be proactive and take immediate corrective action. After all, you don’t want to have to wait for an inspection to know your operation is exposed to a risk!
In addition to the fact that the technology wasn’t widely available, or too expensive if it was, relying on inspections for compliance was accepted and encouraged throughout the past several decades. But while they played a role in mitigating some degree of risk, the repercussions and costs to the business were not at the scale they are today, and if something did happen, it was much easier to sweep under the rug. During these times, the cost-effective solution was to simply throw more resources at a problem to eventually make it go away.
Unfortunately for managers (but fortunately for compliance), no part of that reality is an accurate reflection of todays landscape:
Frontline resources have become much more expensive and harder to find by the day.
Regulatory fines and lawsuits for non-compliance are continuing to increase and proving compliance is getting more complicated and detail driven.
Social media has changed the equation, making it almost impossible to hide performance records these days, and the impact on your brand and customer/employee loyalty can have a significant impact on your bottom line.
Technology has caught up, and is affordable and accessible to most individuals.
So if you are tired of relying on inspections, or start sweating when the auditor arrives, then we can help.
Today, we at Zendelity are shaking it up and disrupting the physical operations compliance market. We enable you to make sure the job gets done on time, every time and provide you with quality audit proof data to prove it.
Say NO to inspections and YES to compliance you can count on, so digitally transform your operational compliance management today, and never stress over an inspection or audit again! Contact us today to get started.