We were recently asked the question, what’s the difference between a Computerized Maintenance Management System (CMMS) and Command Center from Zendelity? A fair question, so we wanted to highlight what we see as the primary differences.

At first glance it is easy to see the confusion, as we are all talking about digital transformation, compliance, preventative maintenance, uptime, asset availability, business continuity, visibility, automation, knowledge transfer etc. But when you take it down a level, the differences really become apparent.

What’s the Difference?

CMMS is for the Maintenance Team.

While the maintenance team is a key piece of the overall pie as it relates to compliance with preventative maintenance, regulations, commercial insurance, etc., it’s not the end all, be all. With Command Center operations can support the needs of all frontline teams and the part they play in compliance. For example, compliance with health and safety regulations, requires maintenance to make sure the infrastructure/assets are safe and performing well, food and beverage to make sure fridges, freezers and ovens are maintained at the correct temperature, the grounds team must ensure all walkways are properly maintained, the aquatic team must ensure the pool water quality is safe, and the list goes on. With Command Center we have the flexibility to create workplans against any of those requirements and more.

CMMS is mostly focused on asset management.

With Command Center, while we support asset management & preventative maintenance use cases, we also enable operations to measure and manage the day-to-day responsibilities associated with specific locations. For example, with Command Center, operations can measure and manage responsibilities specific to an asset such as inspections of the individual fire extinguishers for the fire code or daily/weekly/monthly operating inspections of the boilers, refrigeration, generators, etc. or the sanitization of the building by location to maintain brand standards.

CMMS largely automates work orders for assets.

Unlike Command Center which is built on the concept of workplans, a logical grouping of work items which must be completed to be compliant with regulations, insurance, brand standards, training, etc. In essence if staff must physically do something daily (weekly, monthly or annually) to reduce operating risk we can automate it and ensure the right person is in the right place at the right time to be compliant and provide the data necessary for data driven discussions.

CMMS for tracking, time to value, and innovation.

Many CMMS solutions rely on a digital checklist to track execution. With Command Center we use near field communications (NFC tags) to track responsibilities specific to the location or asset, ensuring data accuracy and allowing management to measure and manage compliance.

Industry experts estimate 6 to 12 months to implement and see value with a traditional CMMS investment. With Command Center, once requirements are defined a workplan can be created in a matter of hours enabling operations to immediately see value and systemically grow.

Many CMMS solutions are built on legacy technology making it difficult to evolve and integrate. Command Center is built on the latest technology, mobile first to minimize the friction for users and, API first to simplify integration with other enterprise applications.

Pricing for many CMMS solutions looks complicated.

CMMS pricing is primarily based on multiple factors, including tiers, add-on options, and the number of users, resulting in the dollars adding up quickly. With Command Center, pricing is simple, it’s based on the number of endpoints (inventory or locations) being managed. Making it cost-effective to support the needs of multiple departments and use cases. Generally, pricing in the CMMS space looks to be between $75 and $200/user/month. With a maintenance team of 10, that’s a minimum of $9,000 per year to get started and that only addresses the needs of the maintenance department and asset management. With Command Center we average between $2,500 to $5,000 per building per year, and can support many more use cases and departments for an increased return on investment.

To learn more about Command Center, see if it’s a fit, give us a call, and let’s chat.

(613) 369 – 4330


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