What’s behind door number #1!!!

At a hotel, I stayed at a while back, at first glance it looked like the property had invested in a fire prevention plan. It looked like, as a guest, I could feel confident that I was protected. Yet when I opened that door to the fire hose cabinet it quickly made me realize just how exposed I was. The cabinet was empty, no wrench, no hose… what would happen if there was a fire? What other risk was I exposed to as a guest, vendor, employee, customer?

While in this case, I assume the operator was fully aware of the set-up and maybe in this part of the world it was deemed acceptable? I don’t know but I do wonder, how often does an owner or operator think something has been done, and it turns out not to the case, exposing the operation, the people and the property to increased risk?

How Exposed if Your Operations?

As an owner or operator of a public property are you 100% confident that your on-site safety plans are being complied with?

  • How often do you think an important job gets missed?
  • Did staff actually do it or did they just say they did it?
  • How much of your time and your managers time is invested in inspecting the work of others to ensure it gets done?
  • Could that time be better spent elsewhere?

I suspect that for many, if you look under the covers, you will find you are way more exposed than is acceptable in your risk management strategy and the cost of this exposure is very significant.

If you look across your property, how confident are you, how current is your data?

Are you sure…

  • The rain puddle at the rear door got cleaned this morning, what if it didn’t and someone slips and falls?
  • All the banquet chair got inspected and no one is going to get hurt at tonights event?
  • All the emergency exits were cleared before opening today and remain cleared?
  • The safety lights in the west parking lot are working, if someone gets attacked, how will you prove it?
  • The floatation devices at the pool are all there and are functioning properly?
  • and the list goes on…

Why is Our Risk Exposure So High?

The issue is not the plans but the lack of visibility, most frontline teams are still managed like years gone past:

  • Policies and procedures are still listed in manuals.
  • Responsibilities and to do lists are distributed on paper or via email.
  • Compliance data is collected in checklists or logbooks, stored in spreadsheets or in filing cabinets.
  • Compiling the data is manually and error prone, often transcribed from paper to digital for future reference.
  • Each department is working independently with unique methodologies and reporting styles.
  • Data can’t be verified and must be taken at its word.
  • Data is always outdated and not a current reflection of current practices.
  • Compliance is managed with inspections, and sometimes inspections of inspections!

How can Manage what we Can’t Measure?

It’s Time to Digitally Transform Operations

Introducing Command Center from Zendelity which combines the flexibility of near field communications (NFC) with the smartphone, and our smart work plan management platform to reduce operating risk.

It is a cost-effective, mobile solution designed for frontline teams and ensures adherence to all operating requirements.

It automates the communication of operating procedures to ensure important work items are not missed.

It enhances visibility and supports a proactive approach to management with a real-time view of compliance.

It creates a system of record to help identify opportunities for improvement while also providing the data necessary to engage in data-driven discussions with insurance providers, regulators, and those that define brand standards.

In essence, it makes it easier to reduce risk!

Introducing Command Center, by digitally transforming the frontlines we can help save lives, money and time for physical operations of all shapes and sizes.
Learn More!